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How delta138 Handles Your Account Privacy

Your account data — from login credentials to wallet transactions via DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access & Request Changes

Explore the Lobby Read FAQ

What We Collect and Why It Matters

delta138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with delta138, we collect the information needed to run your account securely: your registration details, login activity, and payment records tied to your DANA, OVO, or GoPay wallet. We use this data to process your deposits and withdrawals, verify your identity

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when you request account changes, and keep your session secure across mobile and desktop access. Device identifiers and browser session data are collected automatically to detect unusual login patterns — if we see a new device accessing your account from an unfamiliar location, our system flags
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it before any transaction clears. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those rails need to complete your transaction. Retention periods vary by data type: active account data
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is held while your account remains open; transaction logs are kept for the period required under applicable local law. Availability of certain features depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Your Rights

delta138 applies account-level security measures across every session — whether you are accessing from a mobile device in Depok or switching to desktop mid-session. SSL encryption covers all data in transit, and account changes such as password resets or withdrawal address updates require OTP verification sent to your registered contact. Cookies on our platform serve two purposes: session management (keeping you logged in securely) and analytics (understanding which parts of the lobby you use most). You can manage non-essential cookies through your browser settings at any time. We retain your data only as long as your account is active or as required by applicable local law — whichever is longer.

SSL Encryption on All Sessions

Every connection to your account — login, deposit via DANA or OVO, withdrawal confirmation — runs over SSL. Data in transit is encrypted end-to-end so your session details stay private.

OTP Verification for Account Changes

Any sensitive account update, from changing your registered GoPay number to requesting a withdrawal to a new wallet, requires OTP confirmation. This prevents unauthorised changes even if login credentials are compromised.

Cookie Management

We use session cookies to keep your account active and analytics cookies to improve the lobby experience. Non-essential cookies can be turned off in your browser settings without affecting your account access.

Data Retention and Deletion

Active account data is held while your account is open. After closure, we retain records only for the period required under applicable local law, then delete or anonymise them from our active systems.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our account support team handles these requests directly. You can reach us through live chat inside your account dashboard, available around the clock, or by submitting a written request through our support email. For wallet-related data queries — such as confirming which DANA, OVO, or GoPay transactions are logged against your account — our payment support team can pull a transaction summary on request. We aim to respond to all data requests within a reasonable timeframe as required under applicable local law.

Live Chat Support Access live chat directly from your account dashboard, available around the clock. Raise a data access or correction request and our team will confirm receipt and next steps.

Email Data Request Send a written privacy request to our support email. Include your registered account details so we can locate your records and respond within the applicable timeframe.

Payment Data Queries For DANA, OVO, or GoPay transaction records tied to your account, our payment support team can provide a transaction summary. Reach them through the same live chat channel.

Common Questions About Your Privacy on delta138

These are the questions our account holders ask most often about how their data is handled, stored, and accessed on delta138.

We collect your registration details, login activity, device identifiers, and payment records linked to your DANA, OVO, or GoPay wallet. We collect only what is needed to run your account securely and process your transactions.

We do not sell your data. Payment data is shared only with the payment processor — DANA, OVO, or GoPay — and only to the extent needed to complete your transaction. No marketing third parties receive your personal information.

Submit a data access request through live chat in your account dashboard or via our support email. Include your registered account details and we will provide a summary of the data we hold within the applicable timeframe.

Yes. Once your account is closed, you can request deletion of your personal data. We will remove or anonymise it after the retention period required under applicable local law has passed.

Transaction data is encrypted in transit via SSL and stored in access-controlled systems. Only authorised account support staff can retrieve transaction logs, and only in response to a verified account holder request or a legal obligation.

Session cookies keep your account login active and secure. Analytics cookies help us understand lobby usage patterns. You can disable non-essential cookies through your browser settings without losing access to your account.

How delta138 Handles Your Account Privacy

Security, Cookies, Retention and Your Rights

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on delta138

01 What personal data does delta138 collect when I open an account?

02 Does delta138 share my data with third parties?

03 How can I see what data delta138 holds about my account?

04 Can I request that delta138 delete my account data?

05 How does delta138 protect my DANA, OVO, and GoPay transaction data?

06 What are cookies used for on delta138, and can I turn them off?

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